PRESENTS
Frequently Asked Questions: 1. Is it safe to use my credit card on your website? 2. Can I order over the phone? 3. How long does it take to receive my order? 4. What are the shipping costs? 5. Will you charge sales tax on my order? 6. Can I return or exchange my purchase? 7. How can I cancel or change my order? 8. The size/color I want is currently out of stock. Can you notify me when the item is available? 9. Can I make a purchase from outside the U.S.? 11. When do you charge a credit card for an order? 13. What are your store locations? 1. Is it safe to use my credit card on your website? Yes. Alternativmart's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only alternativmart can read a buyer's personal information. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. 2. Can I order over the phone? Yes, for volume wholesale orders only. If you would like to order by phone, please call alternativmart.com Customer Service at 973-584-0168. A Customer Service associate will assist you to complete your purchase. 3. How long does it take to receive my order? Allow 3-10 business days for receipt within the United States from when you order. As a general rule, processing time plus shipping time equals total delivery time. Due to the large volume of orders we deal with, processing time typically ranges from 24 hours to 5 business days. Processing time includes receiving your order, transmitting the information to the appropriate manufacturer, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the Fedex Ground transit time from the warehouse to your shipping address. 4. What are the shipping costs? Alternativmart.com provides Fedex Ground Service free to alternativmart.com customers. Allow 4-10 business days for receipt within the United States. 5. Will you charge sales tax on my order? Yes. Alternativmart applies sales tax for applicable states as required by the IRS.
6. Can I return or exchange my purchase? Yes. You can return or exchange your purchase within 30 days of the purchase date, but a 15% re-stocking fee is applicable. Products must be in the condition you received them
and in the original box/packaging. If you need to return or exchange a product due to manufacturer's defect, we would return or exchange the item with no re-stocking fee. Personalized items can not be returned or exchanged. 7. How can I cancel or change my order? Contact alternativmart.com Customer Service at 973-584-0168 as soon as possible after placing your order. Please note that your order is sent to the shipping department as quickly
as possible to ensure prompt delivery. Once the order is shipped from the warehouse, it may be difficult to make a change or cancel the order and incidental costs may be incurred. 8. The size/color I want is currently out of stock. Can you notify me when the item is available? With the volume of orders processed, it is difficult to notify you. However, we replenish our inventory frequently. Please visit alternativmart.com periodically to check the availability status or feel free to contact alternativmart.com Customer Service at 973-584-0168 for further assistance. 9. Can I make a purchase from outside the U.S.? Not at this time. Alternativmart does not ship orders internationally but we hope to in the future. 10. Do you do back orders? Yes. Although seldom, Alternativmart does back orders on occasion with overwhelming orders. If an item is out of stock we will notify you as soon as possible and ask if you would
like a replacement item. Out of stock orders will be shipped as soon as inventory is replenished unless the order is cancelled by you.
11. When do you charge a credit card for an order? Alternativmart charges your credit card at order placement and confirmation. 12. Do you have a catalog? No. Everything we offer can be purchased through our website at www.alternativmart.com. 13. What are your store locations? Alternativmart.com does not have traditional store locations. Everything we offer can be purchased through our website at www.alternativmart.com. |
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